Refund policy

 

Return Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered.

Damages and issues
Please inspect your order as soon as it arrives. If any item is defective, damaged in transit, or incorrect, contact us within 48 hours at sipspice460@gmail.com with your order number and a photo of the item. We'll evaluate the issue and make it right with a replacement or refund.

Non-returnable items
As a food and confectionery business, all our products (candies, snacks, gift boxes) are non-returnable and non-exchangeable once delivered, for hygiene and safety reasons. This applies to sale items and gift cards as well.

Order cancellations
If you need to cancel or change an order, contact us at sipspice460@gmail.com as soon as possible. We can only cancel orders that haven't shipped yet.

Refunds for damaged/incorrect items
If your claim is approved, we'll process your refund or replacement within 10 business days of approval. Refunds are issued to your original payment method. If more than 15 business days have passed since approval with no refund received, contact us at sipspice460@gmail.com.

For any questions about this policy, reach out to us at sipspice460@gmail.com.